Privacy Policy
At Sassy Hair Dreams, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
Information We Collect
When you visit or order from us, we may collect your name, email, phone number, shipping/billing address, and payment info processed through secure third-party providers.
How We Use Your Information
We use your data to fulfill orders, communicate updates, improve our services, and send promotional emails that you can unsubscribe from at any given time.
Payment Security
We do not store payment details. We share info only with trusted services like carriers. You have the right to access, update, or delete your data at anytime.
Refund & Return Policy
At Sassy Hair Dreams, we take pride in providing high-quality products and services. Due to the nature of our products, all sales are final.
- No Refunds or Exchanges
We do not offer refunds, returns, or exchanges on any products, including hair care items and digital products.
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Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. You must provide your order number and clear photos of the issue. Once reviewed, we will determine if a replacement is appropriate.
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Digital Products
All digital products (including ebooks and downloadable content) are non-refundable due to their instant access nature.
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Allergy Disclaimer
Please review all ingredients before use. Sassy Hair Dreams is not responsible for allergic reactions or sensitivities. Discontinue use if irritation occurs.
Shipping Policy
Thank you for shopping with Sassy Hair Dreams. We are dedicated to delivering your items safely and efficiently to ensure your experience with us is dream like from start to finish.
Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays).
Shipping Rate
We offer a flat rate shipping fee of $14.99 for all orders. This includes tracking and secure delivery handling. Enjoy complimentary shipping on all orders over $100.
Delivery Time
Once shipped, orders typically arrive within 3–7 business days depending on your location. You will receive a tracking number via email once your order has shipped.
Important Information
Incorrect Address: We are not responsible for incorrect addresses provided by customers. Lost Packages: We aid in claims but are not liable for carrier delays. Local pickup may be available upon request.